Our company has a young staff, but with vast experience, well trained and able to prove that your choice to work with us is the best one.
Our field of activity includes both Europe and United Kingdom.
Recent Feedback for tesla_couriers
| Rating | Description | Customer | Comments |
|---|---|---|---|
| Franco Belge Limousin 10kw woodburning stove weighs 160KG | hwynne66 | I was very nervous using a company i'd never heard of however from the moment i contacted them with my concerns they have looked after me like i was family. i was having a wood burning stove collected from an ebay seller in Staffordshire who wasn't very friendly and having it delivered to my brothers house in Dorset. I happen to live in Australia so this was all being done by trust. Mike was outstanding! He talked me through the process by email the whole way through and there were plenty of emails i can assure you. Their communication was excellent, Mike was really friendly and approachable, their care of my stove was great. I'd use them again in a heartbeat and i will be recommending them to my family and friends in the UK. | |
| 4 X Radiators Collection & Drop Off | lucyvjohnson | Great customer service and unbeatable price. Highly recommend. | |
| bureau | dsrj.lee | Very competitive quote and very helpful delivery people the only negative comment would be that it was difficult to contact by phone but they did keep in contact by email | |
| Hoover Twin Tub Washing Machine Model T5054 | chipsandcustard | great service | |
| Rosewood veneer Bedroom Suite | kayatiteddy | wonderful people to work with,so much patience even i did not give them exact measurement.would use them trillion times over and charges very reasonably | |
| One sideboard | roger.cockayne | This was a very heavy item and they treated it with respect and delivered at the exact time stated. | |
| Sofa | beverleyvida | Great service, thank you Response:Very happy ;) | |
| MASSIVE 8 Seater Modular Corner Sofa with Footstool | janinehuskisson | excellant service ! Response:Thanks | |
| 1950s wardrobe & chest of drawers | yrimpossible | Good stuff Response:Thanks | |
| 2 x EKORNES STRESSLESS RECLINING CHAIR AND FOOTSTOOL IN RARE RETRO OLIVE G | garycost | Many thanks for an easy delivery. Very accommodating great communication. Also protected my chairs at no extra cost. Thank you | |
| Three-piece suite | nickboyle88 | Fantastic service! Great communication from the start, great value, very friendly and very professional throughout - would highly recommend!
On delivery day, it was very hot outside - not the sort of weather you want to be lifting heavy sofas in! Despite this, they were very patient and professional throughout the delivery. The sofas wouldn't fit through the porch door, so they took it off for my partner who was at home with our baby.
We couldn't have asked for a better courier - thank you very much for your help! Will definitely be in touch again for other jobs. Response:Thank you for great comms. You were great too ;) See you again. Thanks | |
| sofa bed | vanessadandy | Really happy! Great price, great service. Kept us informed during the process. Will use again and happily recommend! Response:Thank you | |
| glass topped metal framed coffee table 1300mm x 750mm by Pierre Vandel Pari | timyonoff | Good Service Would use again Response:Thanks | |
| TV | shmoir | Appreciated the texts to provide updates on the day. | |
| Dining table and chairs | brady.lea | Furniture delivered in perfect condition. Slight change in agreed dates but I was kept updated on progress , so not a problem at all. Response:Thanks | |
| SASUNG 52 INCH TELEVISION | rolanda_fernandes | Very excellent service. Always respond back to all questions asked and willing to co-operate and do any changes if required. Very helpful and friendly. Response:Thanks Rolanda. You're a great customer. Thanks | |
| Bookcase from north to south london -SAT | alexjohn00-1 | Good communication and great price. Pleased with the service and would use again | |
| Louis 15th fireplace mantle | zanhumk | Thank you. I am happy. Things understandably weren't as smooth after your guys had an accident on pick up of item but with smooth and understanding delivery and the politeness of your couriers I can tell that when up and fully operational things do work. Response:Thank you. | |
| DUCAL PINE DRESSER / UNIT | j_s_preston | Very pleased with the service and the very competitive price I had to pay. Many thanks. Response:You're welcome. Thank you | |
| Table and 6 chairs | zoe.merry75 | Excellent service and delivery men very helpful. Great value for money. Xx Response:Thank you | |
| 55" sony tv | jimfirth | Would defiantly use ago. Fast and efficient .
Thank you. Response:Thank you too. | |
| Barcelona Chair | liamsal.presley | The service we received from Tesla Couriers was very efficient and cost effective. We had to wait for the delivery to be made to Sheffield which took a day or two longer than was anticipated but the communication of this was good and we were made aware of the delay.
I would happily use Tesla again. Response:Thank you. | |
| John Lewis Ardennes Cognac 7 Drawer Solid Oak Sideboard | stephenpaul2 | Slight Delay in collection but once collected delivery was made in a prompt and efficient manner
Good Job well Done! Response:Thank you. | |
| 2 X Elixir Silver Grey Leather Sofa In VGC | rhid80 | Excellent service. Good price, quick delivery and really friendly and helpful on the telephone. I would definatly use them again and fully recommend Response:It was a pleasure. Thank you. | |
| 2 Seater Chesterfield Sofa Oxblood Red | pete_casale | Excellent service. They were able to pick up and complete the job within 24hrs of initial contact at an extremely competitive price.
Excellent communication until late night, very helpful and pleasant staff who were prompt and competent.
Thanks Response:We are at your disposal. Thank you. | |
| 1920s Dining Table & 4 oak chairs | marihdavies-1 | I'll start by saying the delivery was successful and overall I was happy, but I do feel like my delivery could have gone either way. The person my table was collected from had to insist they wrapped the legs to prevent damage, and when it arrived there were some small scratches which I can live with but with a more expensive item I may have been upset. They did deliver on the day we agreed in the end which was a relief but communications leading up to that were confusing, with texts being sent one minute apart with contradicting info and references to different days which had me concerned. Like I say it was all good in the end, but pretty nerve wracking! Like everything, you get what you pay for. This was a cheap service and worked ok in the end. If you want zero hassle you'll have to pay more :) | |
| 2 and 3 seater sofa, 2 footstools | mariadasseville8 | Booked and paid for a two-man service, only one arrived for collection. Complained and was offered a small part-refund but this wasn't straightforward either. It's a shame as with little effort the service could have been much better, but as I had received much cheaper quotes for 1-man, this was definitely not vfm. | |
| Victorian Mahogany Tilt Top Tripod Breakfast Table - C1880 and Three Chairs | elizabeth.h.gadd | The price was excellent and their greatest selling point. Our item was delivered as promised and in good condition. The administrative staff are highly incompetent and made the process needlessly complicated and confusing. This aspect really lets down their service. I would rather pay more for less confusion and resulting stress. | |
| Armchair | gadz | Collectors didn't speak english but were polite enough. Paid the money via Paypal plus 4% they wanted because it ws paypal just after 11 am. Received unnamed e mails from someone at 1.30 and 6.30 pm saying they won't deliver until we pay, so there was a bit of tension there. No names were ever given so you didn't really have proper contact with a person. However in the end the armchair was safely delivered which was a sigh of relief. Lack of a personal contact did add tension to the transaction. | |
| van door | raymondkelly50 | Delay in delivery.
Bad communication...kept on asking for money to be sent even though it was sent when originally asked and proof of payment provided. Response:Dear Raymond, Thank you for your feedback. The small delay was caused due to adverse weather conditions. Regarding asking payment - most probably it was a techinal problems and the email was sent few times. Feel free to contact us for future jobs and we will be glad to assist you. Happy Holiday Season! Regards Mike | |
| Dining table and 6 chairs | garybartels | Deliver Was prompt But sticker put on table leg took ages to remove so not to cause damage I understand they must identify items to be delivered but there must be a better way than this on a dinning table leg | |
| 32 inch Roulette Wheel | jhehir1972 | No paperwork to show receipt of goods on collection | |
| Electric loft ladder | adrianc1109 | All good | |
| Superb 7ft. Reclaimed Pine Farmhouse Table and Eight (8) Chairs - Shabby Ch | andy-6700 | We had a less good experience this time than last time. Certainly the goods were delivered without damage but the timing was all over the place with neither me or the seller knowing quite when to expect them. I don't want to say I wouldn't use them again but neither would they be my first choice, shame there's not a maybe option below. This is a shame as last time we used them everything went swimmingly well. | |
| Knitting Machine Empisal Knitmaster | smc-e | Very difficult to communicate with as I kept receiving messages with contradicting information that were also not in clear English. After paying a deposit I received a message with new collection/delivery arrangments that I had not agreed to. Delivery Quote Services have given a refund of my deposit however. | |
| range cooker | gilbertk100 | Positives - I was offfered a very competitive price which I accepted. The delivery guys did a good job of unloading and carrying large cooker through to kitchen. i did tip the delivery men.
Negatives - I arranged for afternoon delivery but did not get cooker until after 8pm.
I was told that the delay was down the fact that I wanted 2 men. This was something that we had agreed in the orginal emails.
I was unable to contact company by phone. When I requested the co-ordintation Sylvester phone me he said he was unwilling to use his personal phone to call me.
Response:Pozitives - Thank you for such words. Negatives - It was an internal error, sending 1 man to you. That was the delay problem. About calling, you phoned me out of working hours. Thanks | |
| Antique Bedroom Set 1930s | veesun | The delivery person is extremely nice. However, the HQ person keep changing the delivery time and lots of issues trying to sort it out. If you don't mind, endless email correspondences or wasting time arguing with the person then it can be for you. I don't usually leave feedback. However, in this case I have to as they put a few dents and scratches on my vintage 1930s bedroom suite but denied it. It is very obvious that they are damaged via transit as the dented mark are outside the packaging which I've paid extra for. The packaging which I have paid for is just some cling film! Which is ridiculous, as I thought it would have at least been bubble wrap. They are a pain to deal with and I cannot be ask to argue with them anymore as it's a waste of my time. I will avoid them at all cost in future. Response:Are you serios ?!! Please, don't talk no sens. Between all your items we have put bubble wrap + cling film and blankets. All those dents had been observed buy us at the pick up point, so it's not our fault. And why you did'nt wrote here that our van had been waiting your Vendor for 3 hours ?! And at delivery waiting you for 1 hour. Why you did'nt left this in your feedback. Ashame of you. Thank you. | |
| 1 x Motorcycle: Kawasaki Vulcan | betianu | Never showed up for the job, unable to contact and would use or recommend. Had the seller waiting all day for them just to get a phonemail saying they will be there within the hour and then a generic email saying that they are looking at rescheduling - not professional at all. | |
| Toshiba 56PW8DB Rear Projection TV was £3500 now 99p No Reserve! | korda.dir | THE WORST! ABSOULTE SCUM THEY STOLE FROM ME AND WERE RACIST. DO NOT TRUST THESE COMPLETE COWBOYS.
Response:TOTALLY WRONG! We informed the client that we can do your job with 2 men, but it needs to be help available at collection end. The customer confirmed. But when we arrived, the seller could not help us. We have rescheduled the job, but it was the same situation. | |
| 1 x Motorcycle: Yamaha Yamaha xjr 1300 | john.mullock10 | Said bike was on way and it had not been picked up yet would not use them again Response:Why??? The item was delivered in perfect conditions. You were happy with our services. What happened? Did you press wrong button? Just change it to a positive feedback! | |
| VR kit, tricyle, bicycle | andy-6970 | AVOID THIS COMPANY LIKE THE PLAGUE.
Booked in delivery, was then told it would be collected on another day rather than the day I asked for. After contacting them this was re-arranged to be collected on the desired day, but then told it would be delivered the day after, not on the same day, which is what the job I quoted was for!
Their team was absolutely no help, and I would never use this company ever again.
AVOID. Response:Absurd!!! The client accepted the quote without checking our availability and was not opened at all to all options that we offered. Didn't understand us correctly and now is blaming us. It's not fair! | |
| 80 Event chairs | ms-dhm.chc | Not a positive experience unfortunately. Communication wasn't excellent but did manage to arrange it in the end. Once the booking was confirm and deposit made I was informed a few hours later that they didn't realise where the location was and that they couldn't infact deliver to there. Would suggest before they continue trading they buy a road map. | |
| Peg Perego Tatamia Highchair High Chair Swing Baby Reclining Feeding Birth+ | ashflash | Doesnt return calls and after long wait online gos to a answering machine | |
| Habitat dining Table and 6 Chairs, Solid Wood, painted Annie Sloan Cream | melrandell69 | Very poor service. No communication about time the item was being delivered. I advised I was only available until 10pm. No answer to my emails or phone call s or texts until 11pm to say that delivery was going to be after midnight ! Advised they would have to re-arrange another night. It took them A WEEK to drop item off, as again, they ignored my available days and times, its like they dont understand times ?? Had to leave work early in the end as they called to say they were outside my house 2 HOURS before the arranged time slot when i woukd be in !!! DO NOT USE !! Advised customer advisor on the phone I was going to complain and she didnt say sorry OR seem bothered! | |
| Pair G Plan e gomme Brandon oak Mid Century Vintage Retro Bedside Cabinets | hannah_robins_867 | I booked this courier explaining that my item needed to be picked up before 12 and they accepted the job on that basis. Then the day before they confirmed they would be arriving after 1:30 which of course would not work, and then upon reminding them they needed to arrive earlier we heard nothing and they did not turn up. I then rearranged for pick up another day and they failed to give a suggested time or turn up. I gave up and booked another company. Response:TOTALLY WRONG!!! The customer asked for collection before 10.30AM and he was informed that there is guarantee as we have a route to follow. The time slot of arrival can be provide only a day before collection. He agreed and accepted us. | |
| Bath -new 140x 110x40 cm | leona.maja | This company has worked under the name Proovia. They have caused us financial damage of over £500 and refusing to take any responsibility. Thaey have transported bath sitting on a thin edge and broken it and need to take them to court now. Despite having witness who testified inappropriate handling of the bath they won't admit mistake.
They arranged pick up when we were at home so they can inspect the item. The day before they said they canjot come at 5pm but only earlier and it is OK to wrap it. When they damaged it they denied any responsibility stating it was wrapped. DO NOT USE THIS COMPANY since they are highly unproffessional. Now we need to even pay them to return the bath to us since bathroom store rejected the bath. We received no receipt for previous payments. Response:Dear Customer, The bath was handled with care and delivered in the same conditions. It was bubbled wrapped and you were informed that if it is packed and we cannot inspect it before collections, we are not responsible for any claims after delivery. We are not aware about Proovia Company, may be you confused us with them?! Happy Holiday Season! Regards Mike | |
| Antique Victorian Continental Pine Cupboard with Glazed Doors | kimmacwilliams | Dreadful communication. Despite emailing addresses, we were asked for them again...hadn't read email. Then eventually, when I thought we had agreed dates for pick up and delivery, I received an email with different dates saying "as we agreed"...dates which were not convenient as we were going away! After several phone calls, I managed to get it sorted. The wardrobe was delivered on the day I had requested but dumped just inside the hallway...no offer to help my husband to get it upstairs. Better price than others though if you can stand the hassle! | |
| suite and wedding dress | rachelsmith277 | Awful service, accepted job then contacted to say they would do 28th pick up with 30th delivery which is not the dates I requested, asked to cancel and not heard back yet Response:The customer accepted us without checking our availability. We have tried to offer other days, but he didn't want to accept. The order was already canceled and email sent with instructions how to receive the deposit back. | |
| Samsung 55" UHD TV | robwillis | Appalled with the way my TV was handled. The guy tried to wedge a 55" TV in the front foot well thinking it'll be safer. He then said he didn't have much room in the van after realising it wouldnt fit in the footwell. He part slide, part chucked it on top of whatever was already in the Van. Only about half of it was actually resting on something, I complained, he then moved it into something higher but with about two thirds supported. Said it'll be fine and shut the door. Needless to say I spent the next few days very worried about what condition the TV would be in when it was finally delivered. Fortunately it was delivered without damage. Communication was also good with the company | |
| 2 storey wooden playhouse | katiegill55 | A totally unprofessional service I am sad to share. Not only was it difficult due to the language barrier but also there were failed attempts to collect my consignment on more than two occasions upsetting the point of collection and obviously ourselves. They changed dates and times repeatedly ignoring the original instructions. | |
| Double mattress | dee.price | Got text on morning of collection/delivery to say van had broken down. Called them. Explained to lady that we had to move out that day. Asked for call back within the hour to confirm either way if van could be fixed or whether we should panic and look elsewhere. No phone call received. Just another standard text several hours later saying they could not complete the job. Despite reinforcing the fact that we had to move out on the Saturday - was then offered the MONDAY!! (Via a text). No customer care at all. Left us in the lurch and couldn't care less sadly. | |
| Table and 4 chairs | lynneborucki1 | I had the most stressful experience, not only for me, but the seller... There was no communication whatsoever!!! Unless I rang them, which was a total of 6 possibly more... From the furniture being picked up (1 day later than was arranged) it took 6days for it to be delivered, and that was because I rang them to see what was happening!!!! Never again!!!!! | |
| Woodworking bench 150kgs | stuartfgreen | my good where not protected in transit also they were stored for days and moved from one van to another also their second quote was a lot dearer .I informed Steel Trans including pics but my complaint was dismissed | |
| single seat and a double seat of a bus | ian-110 | Awful.....bad communications tried to charge extra for paypal can't speak English.......Avoid! | |
| Brown leather three seater settee and armchair | janeatyre7 | Although the collection and delivery were made on time and the delivery men were helpful the communication needs to be better.I accepted a quote from one company only to be contacted by email from Steel trans who turn out to be the same company. When my leather furniture was delivered three large stick on labels had been attached...one on the fabric part behind cushion on chair but on top of both arms of the sofa.When we peeled them off the glue was so strong that it peeled off the surface of the leather,leaving two large areas of rough,lighter leather. We showed this to the delivery men who apologised but said it was the lady in the warehouse!! | |
| FLOOR STANDING MIRROR | cameronhouseshop | Let down badly by the company advised that unable to collect until 6pm when the warehouse closes at 4:30 pm.Tried to call back to discuss no answer finally emailed asking what was happening only to be told could do delivery next week , Just not got enough i am afraid , I now have to let down my customer who waited in all day !!! Response:Miss Cameron. We waited 1 week for you to send pick up details and sellers telephone number. And you had sent them on Friday when we had no VAN in that area. It's not fair - to talk nonsense. Thank you. | |
| Chaise longue | cbaker | Agreed to pick up and deliver on Thursday changed to Friday. Finally delivered on Monday afternoon. My wife took day off work to accept delivery. Only one man to move substantial item. They did telephone to explain delay when van broke down. Response:Mister Colin. Thank you for such sweet words. You are the rudest and grumbler person I have seen in my entire life - lacking any logical reason. We agreed for Pick UP on Thursday or Friday with delivery on Sunday (i can atach a screenshot of our conversation)and no one noticed us about your wife's day off (this is not our problem). About help at unloading you said you'll help the driver and canceled our 5 pounds offer for an aditional man for helping. Thank you. | |
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