WE OPERATE A MERCEDES VITO VAN WHICH IS CAPABLE OF TRANSPORTING 2-3 MOTORBIKES OR A COUPLE OF BEDS/LARGE MATTRESSES OR 2 VERY LARGE LEATHER SOFAS (2.4 M. LONG)
- THIS IS NOT A REMOVAL VAN, NOR WAS IT INTENDED TO BE SO. I CARRY ANYTHING FROM SMALL LOADS OF ANTIQUE FURNITURE TO THE 'ODD REPTILE' AND THE USUAL eBAY
'TAT', USUALLY FOR LESS THAN WHAT MOST PEOPLE WOULD
SPEND ON FUEL ALONE FOR A SINGLE ITEM COLLECTION OR DELIVERY THEMSELVES, AND WITH JUST THE SOLITARY EXCEPTION OF THE 'GENTLEMAN' WHO BOUGHT A BATTERED OLD WARDROBE FROM A DILAPIDATED FARM BARN LAST YEAR EVERYONE APPEARS TO BE HAPPY WITH THE END RESULT...
ON OCCASIONS WHERE MY VAN/ESTATE CAR ARE TOO SMALL I
WILL HIRE IN OTHER VEHICLES, SUCH AS A 'HIGH TOP' OR
HUGE 'LUTON' VAN FOR THE WEEKEND, SO AS TO HELP OUT.
Recent Feedback for torbay69
| Rating | Description | Customer | Comments |
|---|---|---|---|
| collect and deliver broken down scooter | sjones280982 | Good service will go to any lengths to get the job done Response:Kind words are, once again, much appreicated! I finally got to bed at 7.30 am, after a marathon 23 hour stint - didn't make anywhere near as much as I had anticipated on that particular day because all the 'jobs' were far apart and I was driving a huge Luton box van which is about as fast / aerodynamic as a brick: live and learn! | |
| Peavey Hisys 2 Black Widow Speakers | artsconnection | Very friendly service Response:MANY THANKS INDEED, AND IT WAS MY PLEASURE TO BE OF SERVICE TO YOU. THE SELLERS WERE A LITTLE DIFFICULT TO GET HOLD OF, BUT YOUR DIRECTIONS WERE TRULY EXCELLENT! I HOPE TO BE OF HELP AGAIN IN THE FUTURE. KIND REGARDS, MARK. | |
| desk | romanitas | A TOP RATE service with a very helpful driver who arranged collection and delivery with enviable thoroughness and efficiency and took great care of the antique item of furniture, carefully delivering it when arranged. I would not hesitate to use this service again and reccomend it everyone. If only all delivery firms were as good as this!! Response:-If only all customers were so absolutely delightful to deal with and easy to please, then courier duties would be a real pleasure... I greatly appreciate the comments and hope to be of further assistance in the future at some point. With kindest regards, Mark. | |
| Original 1930's Art Deco Armchairs | maisondetre | Mark responded quickly to my request, made all the arrangements with the vendors and delivered my eBay items promptly and in good condition,all for a competitive price. Response:Many thanks indeed. Your business and kind comments are both very much appreciated, and I hope to be of more assistance to you at some stage in the future. Good luck with refitting that loose castor which the crafty eBay seller never bothered to disclose until they handed it over to me... With kindest regards, Mark. | |
| Motability Scooter | jan1966 | Really friendly and helpful and a lovely canine companion too! Received goods in excellent condition and for a very reasonable fee. Response:Lovely people - really made my evening | |
| IKEA Kitchen Island disassembled | dms0311 | Timely, courteous and communicative - good service, thank you! Response:Lovely customers here - just a shame that the clown who sold them the item decided to 'sledge' it in to over a dozen pieces (instead of just leaving this as the single unit which was pictured in the listing!) - thereby rendering it extremely difficult to both pick up from his garden and indeed tansport safely. | |
| BMW 5 series E60 Boot lid carbon black metalic breaking 520d 525d 530d 535d | thedarkside | very helpful good communication highly recommended Response:Very nice chap too. Cryptic clues as to hiding place much appreciated. Thanks again. Kindest regards, Mark | |
| collection and delivery | mdthompson | Quickly made contact after I accepted the bid and arranged with my seller to collect the goods. I made an early mistake by not adding a timeframe. I eventually edited the listing and the same courier came back very quickly with a renewed quote. All I would say is make early contact and agree a delivery date if you are in a hurry or have a deadline that said this courier works Sat and Sun. I would recommend - no problems Response:Many thanks indeed for your comments - all are very much appreciated by us. With kindest regards, Mark. | |
| Gazco inset limestone feature living ribbon flame gas fire | denimegan | From first contact, Mark was informative, helpful,and professional. Communication was excellent... especially as collection & delivery of the item was a two day process. Thank you for the excellent service which I would highly recommend to others. Response:No, thank you! I was just so sorry that your seller damaged the remaining goods, so I do hope that you are eventually able to match everything up OK... Thank God that the engine oil which had practically flooded the van's cargo bed didn't get inside any of your parcels - the clown who sold his engine on eBay should be shot - he hadn't even bothered to empty it - let alone steam clean the damned thing (as he was supposed to have done) - it took me over 2 hours to scrub everything clean - never doing that again... With kindest regards, Mark. | |
| SAMSUNG PS50C490 BRAND NEW ** WARRANTY ** BUNDLE PACK | dudiso | RECOMMENDED !!! Response:VERY NICE PEOPLE INDEED WITH WHOM TO DO BUSINESS: INSTANT CASH PAYERS AS WELL!! | |
| NEXT METZ SEVILLE RED CHAIR (New) | burscoughfc11 | nice friendly service Response:A very nice, patient and understanding customer, as both my parents recovered from their pre-Christmas hospitalisation | |
| Britannia SI-9S-SS 90cm Dual Fuel Range Cooker | burge1 | Excellent.Lovely chap and dog!very speedy service.Thank you. Response:Absolutely smashing people to deal with | |
| LOVELY FULLY LINED CURTAINS WITH PELMET,TIE BACKS RAIL | karenratcliff | Friendly and reliable service by Mark Williams.
A long haul delivery delivered with a smile. Thank you. Response:I really don't know about the smile - that was probably from my accompanying 'furry friend'!! An excellent customer. Thankyou, once again, for your patience. | |
| Oak wardrobe with mirror (pelmet + bottom drawer bit detach for transport) | janas123 | Great bid and very good communication. All worked smoothly - thanks! Response:An excellent customer, to whom I hope to be of service again very shortly. - Many thanks, once again, for your generosity. | |
| RASCAL 5 WHEEL MOBILITY SCOOTER 35 STONE WEIGHT LIMIT | dexx_der | Nice friendly service, good comms Response:Customer was a pleasure to do business with - extremely polite and grateful - hope to be of further assistance at some stage in the future. Many thanks. Mark. | |
| ERCOL sideboard and display unit | jennyhaughey | vERY REASONABLE PRICE FOR THE JOB. uNFORTUNATELY mARK WAS AWAY ON HOLIDAY WHEN HE ACCEPTED THE JOB SO MY VENDOR WAS KEPT WAITING SOME TIME. hE WORKS INDEPENDENTLY SO NEEDS HELP WHEN COLLECTING AND DELIVERING. Very amiable chap but more punctuality required. Response:Perhaps I did not fully explain that my 'holiday' (actually belated honeymoon!) was over 2,500 miles away - any 'delay' was fully explained by me upfront and the seller did not have any problem with this... I am rather disappointed that this was not totally positive feedback - having spent half a day 'bubble wrapping' all of the glass AND wooden edges here - all that the seller had done was get his brother to take the item apart to render it carryable but NOT transportable over such an extremely long distance - God only knows what would have happened to the item in transit if I had not reacted accordingly - sorry that there is no mention of my care and the value of the 'bubble wrap' & tape donated by me... | |
| wood and glass display cabinet | biggles54 | Mark arrived with our cabinet very well protected and in excellent condition as he had promised. He had asked me to be at home at 6 p.m. for the delivery but didn't arrive until 11 p.m. Delays happen, we understand that, but do let people know that you're running so late so that they can plan.
Overall, content with the service. Thanks Mark. Response:Extremely disappointed at the comment about delivery timescales on what was the most difficult item that I have ever carried for anybody or indeed myself, as it was almost 100% glass and had not been protected in any way by the sellers prior to my arrriving to assess the potential risk and, ultimately, collect the item, meaning that I and the seller had to spend a considerable amount of our time on not just bubble -wrapping but then trebly blanket wrapping the glass display cabinet - before it was finally tied up to a padded area of the huge Luton box van, which was the only vehicle capable of carrying it upright, meaning that the whole exercise cost me an absolute fortune in excess fuel costs for a whole day's work - purely in order to transport this item safely. We are still 50 quid 'down' on the day as a direct result of this - as the recipient is only too well aware, and at no stage was a 6pm delivery ever promised by me, it was always 'same or next day, dependent on the weather, road and traffic conditions', as he will also recall It took me 3 attempts to obtain this chap's address - and at no stage was I told that their property was wholly inaccessable to anything apart from toy cars; upon arrival the customer made numerousw attempts to prevent me tiurning around in his neighbour's front yard - without which the delivery would have had to take place a very long distance away from his house, so I turned around the 20'+ vehicle there anyway and completed the delivery at the time which it had been promised (from my previous distant London location) and left him with both the item and a small fortune in packaging material - which is yet to be returned or compensated for in any way... Never, ever again!! | |
| Upright Fridge Freezer | babylogan | This chap seemed OK initially, but got really touchy on delivering the upright fridge freezer to Exeter. I filled in the online form with all the details asked for. It would have been easier for him if he had some help with him and not on his own to deal with such a large item. He delivered the freezer to my daughter inlaw at 11-p/m at night, and then complained that he had to negotiate three steps into the house. All of this was in the fill in form online, he should at least invest in a trolly of somekind to aid him in his deliveries.Apart from this all was OK. Response:It is extremely difficult to hire in extra help when people want stuff delivered on a 50p budget! Only 3 steps up were there?! I seem to remember passing my 'O' Level Maths exam... A trolley would have simply hindered us because of the sheer size and weight of this 'monster' item and the very tight entrance to the property: real shame that the 'man of the house' arranged to be out...Delivery slot was pre-agreed at both ends of this 'job' because of holiday traffic, so I really can not understand why people write such absolute nonsense: try Pickfords next time or hire a van yourselves and drive it 5 hours for £50! Thanks. | |
| Plasma tv | ottopup | I can highly recommend Mark and the service he provides. He was faced with a less than friendly woman when collecting an item for me but was professional, courteous and calm throughout. Providing total peace of mind with excellent communications my item was delivered safely with care. Many thanks Mark, you'll be my first point of contact when required. | |
| FANTASTIC ANTIQUE MIRROR LARGE GILT GESSO WOOD FRAME | martyn9964 | eventually recieved the mirror,however i can't complain as i didn't specify a deadline,we all learn, Response:I did explain that we had 'family issues' when offering to do this extremely long distance round trip job -on the basis that it was NOT urgent...MW | |
| Shakespeare Speedboat parts, accessories Interior trim seats dash 17ft | perich | Collected goods from Darlington for the agreed quote, took them to Wales and then tried to up the quote on the pretext that they were not as described and refused to deliver them to Lowestoft. When challenged as to why they were collected in the first place if he was unhappy, he offered to deliver to Peterborough for my collection at the increased price. This was declined. Eventually he delivered to Lowestoft at 22.30hrs out of the blue with only a couple of hours notice and expected me to be there. A completely unsatisfactory transaction. Response:The goods involved were absolutely filthy and only fit for the rubbish tip - no wonder that he wouldn't take my call when we collected these items for him! Other couriers beware: This customer is an absolute disgrace - not only did he indeed fail to attend the delivery point (despite having been given plenty of prior notice, after initially telling me that 1 hour would be perfectly sufficient!) but he repeatedly failed to pay my fee until threatened with a County Court Judgement - having left both my garage and van in a terrible state with his 'crap', and then he has the audacity to write such nonsense - probably just as well that I never got to meet him in the flesh... Thank you Peter for all the filth and good riddance! | |
| l 200 top box | avalon-1 | After waiting for about a week for the So caller Courirer to come back from Holiday he then said the Item was not as Described Be aware of this Bloke he will take you for a ride Response:This was not and is not a 'top box' (as he described it in his listing), but it is in fact an entire roof from a commercial vehicle! Thanks to the seller and ultimate recipient I was pre-warned about this guy being a total con artist, so I did not have to make a 130 mile round trip at my expense to discover the true identity of the item concerned... This customer was then offered an alternative commercial rate for us transporting a massive commercial vehicle part on his behalf, which he decided to decline. Noone asked him to wait for my return from our baby being borne, nobody stated I was 'on holiday' and nobody insisted on him using our services either. Other couriers on this and other sites are strongly advised to beware of this particularly devious and shady individual... | |
| Halo Dining Table and chairs | annamae1 | This by far is one of the worst experiences, these were not the cheapest delivery service, I unfortunately went with them.
I believe mark is his name, I used this service to collect a dining room suite. It was booked in for a week on Sunday and assured that this would be done.
He supplies you with a phone number but never seems to answer it, he left us right up until the Sunday twelve midday to say he could no longer do it and that we could always cancel. I thought these companies are suppose to be rated on the good job they do? When I eventually got hold of him, he was extremely aggressive to me on the phone.
So let me sum this up for you,if you want to be messed around, inconvenienced and have to listen to all of his excuses and only manage to have it delivered if you're lucky when he can be bothered, then this is your guy. Needless to say, I have cancelled my delivery.
Cheers Mark, nice one. I certainly won't be recommending you to anyone! Response:An absolute pain in the proverbial from day one this 'lady' was, but I shall refrain from trading insults with her since my service is clearly 'unacceptable' and I am 'unreliable'... I never quote timescales on such distant 'jobs'; ashe is clearly on a different planet from the rest of us - and to think that I had agreed to give her a substantially discounted price! Other potentially unsuspecting couriers beware... | |
| G Plan Mistral 3 Seater Sofa & 2 Reclining Armchairs Suite & John Lewis Cus | nomads2 | Delivery was 3 days after pickup and his dog (which travels in the back of the van with the goods) had obviously used it as a bed for two nights. It hadn't been covered and had grease marks from the bike and exercise machine which he was also carrying. Nothing was tied down in the van and he changed the delivery time and date 5 times! Response:How very bizarre to receive such comments after the delivery was made! First of all, neither my dog nor I sleep in the van and he travels up front with me -with a seat belt on! Secondly, it had been raining non-stop throughout our journey, so there were drops of rain on the end of the settee - from opening and closing the tail gate, but the surface of the aettee was covered with blankets for the entire duration of our trip - as well as the 'multi'gym' being strapped to the opposite wall of the cargo area, so it never came into contact with any of the furniture which we were carrying. Had the gym machine been 'loose', as the customer is wrongly claiming here, it would have crushed everything else which was being transported! I explained to the customer at great length that the items had been left outside their property (by their sellers) for 'ease of collection' (actually in their front garden, as I seem to recall) and the customer and I discussed the benefit of giving the furniture a good 'rub down' with a specialist cleaner while it was drying out in the sunshine but no dirt or grease mark was either obvious to myself or indeed brought to my attention during the delivery process at all, and I can only apologise if the customer believed it was going to be a same day delivery over such a long distance, as I do not recall having offered any such undertaking and believe the listing said both sides were flexible on collection and delivery timescales. The whole exercise leaves me feeling rather upset... | |
| Edwardian Wardrobe | bluey55 | The van was very untidy and scruffy inside. I wish I'd paid more to get a careful well protected delivery. My beautiful mahogany Edwardian wardrobe had scratches on the inlaid middle front panel, right were it shows. There were four other scuffs and scratches too. I could have wept when I saw the damage. Response:This is absolutely outrageous because the item was wrapped throughout transit and delivered by myself in the exact same condition in which it had been collected from the seller's garage - as I am sure that the seller will be more than happy to confirm... It was covered in scratches because it is an old item and had been moved on several occasions! The purchaser was advised at the outset that this item would be extremely tight fit inside my little Vito van and that if it was an extremely valuable item he should consider engaging Pickfords or a similar specialist firm, but he insisted that this was an urgent consignment and wished me to transport it regardless... - How bizarre that he should both pay me in cash and with a small 'tip' if he was at all unhappy with the service which he had just been rendered!! This feedback is nothing short of a 'piss take' - and the writer should be ashamed of himself - or was he, in fact, 'bullied' into leaving this message by his 'other half' - for whom I distinctly recall that he purchased the tatty wardrobe 'blind'!!!. | |
| Page 2 of 2 « Previous 1 2 Next » | |||