We cover all areas of the Uk on a 7-10 day basis, so we ask that you allow up to 10 days for collection (once bid has been accepted) and up to 10 days for delivery once collection has been made. Please note this is just a guideline timescale and items travelling shorter distances will be completed in a shorter timeframe.
Once the bid has been accepted please email any queries and we will respond within 24 hours.
Please email any queries and we will respond within 24 hours as we are not always available to take calls.
Recent Feedback for safe-sound
| Rating | Description | Customer | Comments |
|---|---|---|---|
| desk | fenlandscape | I would recommend this company - they were helpful, efficient and very quick. Response:many thanks | |
| Coffe table - solid American Cherry Wood | scotthelen | A really helpful transport provider, courteous and efficient. I would definitely recommend and use again. Thank you so much. Response:many thanks | |
| Pine wall cabinet / shelf with attractive stained glass door | samsneyd | Driver was polite, friendly and waited until I opened the package to confirm not damaged. I think the comms could be improved eg an email to confirm the first delivery time was not suitable would have been useful as I wouldn't have waited in. Response:many thanks | |
| Old Charm Furniture, Sideboard, TV/Video Cabinet, Nest Of Tables | barley123 | great service well protected in van Response:many thanks | |
| Dining room table and chairs (vgc) | ggnone | Excellent service- very good communication, flexibility, professionalism and helpfuness. Would recommend. Response:Very many thanks, would happily work for again!! | |
| Catering Trolley | clbaldwin | Can't recommend this delivery service enough. Absolutely brilliant. So friendly and helpful. Agreed to the quote on the Wednesday and had our item delivered by lunch time on Thursday. FAB! Thank you very much!!! Response:thank you very much...would happily work for again!! | |
| Folding,VINTAGE ERCOL OVAL DROP LEAF BLONDE LIGHT WOOD TABLE | susanhoward | Efficient, reliable service. Table arrived in excellent condition. No hesitation in recommending them to others. Response:Thank you very much, lovely lady great communications would happily work for again (: | |
| IKEA Beddinge Lovas Sofa Bed - Ransta Grey | sylviep | Fantastic! Fast, efficient very helpful and friendly service. Also very reasonable rates. No hesitation in recommending and will use again myself. Response:Thank you so much!! lovely lady, easy communications, very helpful and would happily work for again!!! (: | |
| BOOKCASE SHEESHAM JALI | bookcase | I found the company very helpful.They worked within a good timescale.The communication were excellent.The driver was courtious and pleasant.My bookcase was well secure and protected in the transport.I would have no hesitation in using this company in the future. Response:no problem at all and thank you very much | |
| Hi Fi Cabinet in Mahogany Finish | seahorse14 | Did not contact me at all for any delivery details. Got my deposit back. Found someone cheaper. Job done! Response:as an INTERNET based company we contacted you via EMAIL on the day you accepted the bid - this is clearly stated in our profile page which you can read BEFORE accepting any quotes, id also like to point out that the location and postcode that you provided were of two totally different places!! | |
| one table and 6 chairs | murungij | Since I selected this company they have not given an indication as to when they will pick the items they were supposed to delivered for me to London
Therefore my rating can not be Yes or No.
Regards.
Response:we have kept in contact with this customer throughout, i think that the feedback is a little premature. | |
| Brand New Hartman Savannah Patio Set 4 chairs, Table, Fire Pit Still Wrappe | zascar | I should have read the detail in the offer. That said communication wasn't very good despite a number of e-mails. | |
| Mahogany Sheet Music Storage Cabinet | springfield8 | Still waiting for the cabinet, a bit disappointed | |
| french louis dressing table | catherine_fiona | still yet to receive my dressing table which was collected a month ago, failing to get any response over the past, keep get given rough dates but have yet to receive my goods, communication has now stopped | |
| Sofa | dougier | Impossible to contact. Took days to reply to numerous text messages, emails and voice mails. This nearly made me lose my purchased items and the money I had paid for them. Really not happy. | |
| New dylan brown and mink corner sofa right handed | mwarner | Didnt answer my calls and by the time I did receive contact via email it was to latemy cclient had counciled there order as I couldn't give them a delivery date so I lost money not only on paying a deposit but also in over heads snd loss of sale so wont be using or trying to use them again | |
| Pair of stripped pine bi-fold doors | andrewvernon | Although they delivered the doors in good condition and without fault, it took them four weeks to collect and then deliver the doors. Not what I would call a quick service. Response:in response to your feedback, it was never said that it was a speedy service, collection and delivery was within our stated time frame (not 4 weeks) - which ultimately reflected in the price that you paid. im sorry if this was not good enough for you, but it is reflected in the price - for the service it seems that you wanted you would expect to pay almost triple the cost which clearly you were not prepared to do, hence listing on the site as flexible. So under the circumstances i feel that we did our best and completed your job safely. | |
| 1 leather armchair | formbydj | I am still waiting to be given a pick up date and the company generally don't answer e-mail enquiries about when they might collect the. My experience with them has been wholly unsatisfactory and I still don't know whether they plan to collect the item or not as they haven't answered my e-mails | |
| Resin table top (round) | lavenderhouseandgarden | This item has never been picked up and nobody ever answers the phone!!! | |
| 2x New VW T5 Transporter Wheels & Tyres VIVARO TRAFFIC 205/65/16 - OFF 2012 | ellie2506 | This was a disappointing experience. I would have liked timely responses to my emails, and better information about when the item would be collected and delivered. I had to call delivery quote to ask them to contact the company to get a reply. I was told it would be delivered by Wednesday this week, it's now Friday and after 19 days, the carrier is still unable to complete the delivery, so I cancelled it and got my deposit back. I appreciate the carrier said they had a family crisis, but this was only communicated two days after the last anticipated delivery date. I hope their crisis has a positive outcome, but they need to work on their communication skills, honesty is far more acceptable than being ignored. Response:as displayed a family crisis prevented us from carrying out this job. | |
| ANTIQUE VICTORIAN, BOUDOIR ARMCHAIR IN GOLD VELOUR UPHOLSTERY, V. G. C. | ladyvintage | Poor comminucation.
Poor customer service.
Failed to complete contract-had to collect myself. Response:Our terms are listed on our profile.all of your emails were answered promptly. You listed as flexible collection and then told us the collection people were moving house and it had to be collected by the Monday. Monday was a bank holiday and unfortunately we were away and unable to collect. So this was not flexible as stated when you accepted. Unfair feedback. | |
| Classic 1960s Mahogany Side Board | byrner | so slow, never got delivered,waited for weeks. Response:collection date was given and was not convenient for the seller of the item, we did say we would collect when next in the area. | |
| Antique sink no pedestal | russyh | Awful service, taken a deposit over 4 weeks ago, no update over the last 2 weeks VERY POOR SERVICE DO NOT USE Response:Scheduling conflicts meant original collection date could not take place - both seller and buyer were informed of changes and kept up to date with progress.This feedback is unfair. | |
| Solid Pine Drawers | seoide | DO NOT USE!!!! Had to chase to get original pick up organised, then got postponed by snow, chased further to rearrange, was told waiting for seller to contact them, seller said the courier told them they would contact them to rearrange, seller heard nothing. I've rung and text this courier and not had a reply in the last week. Completely unprofessional, left me looking like the idiot waiting 2 weeks to rearrange and expect a reply from a company who quite obviously don't honour their quotes or feel the need to tell customers they can't be bothered to do their job. Shocking attitude, shouldn't be in business. Response:customer was notified that collection could not take place due to terrible snow in collection area. the seller advised that they would contact when suitable to make collection - which they did not. Customer was kept informed at every point. - unfair feedback! | |
| 9.4" LONGBOARD SURFBOARD WITH RHINO FLIGHT BAG LONG LEASH SINGLE FIN RAIL G | scooterboy106 | ...in these grim economic Times customer service is everything and from this company there was NONE.....no effort made...no replies to calls or e mails.. Response:All emails were replied to within 24 hrs as stated in our profile as with our terms of collection and delivery time frame - flexible, which was what was listed, no specific dates, which can be done. | |
| corner sofa | simonramsay9 | DO NOT USE THIS COMPANY!! Since accepting the bid and paying the deposit, I have had one email from this company saying that they will contact me to arrange collection and delivery. One month later ans still no contact despite follow up email and phone calls. In the 10+ calls I've made I have never had the phone answered. I WILL be seeking my deposit back. | |
| Coffee Table with Glass top | charlotte37589 | I am very disappointed with this company. They never arranged a collection & delivery date, even after two weeks of waiting for a response & emailing & calling numerous times. I called the number on this website & spoke with a gentleman who was very helpful. He contacted the delivery company numerous times and they still didn't get back to me. I definitely would not recommend using this company. | |
| Small Table | crookles | AVOID THIS COMPANY.
I accepted the bid from this company, initially had replies to my messages regarding the pick up and drop off, but once i chased for a date of pick up to advise the person at the other end never heard back - i have rang their office on repeat and sent 3 emails, no reply. So i am no back to square one. Response:unfair feedback all emails answered, you listed as flexible and did not list specific dates which you can do. | |
| FULL SIZE DISHWASHER (HAIER) | tinatracey | AVOID AT ALL COSTS!!!!! Paid deposit and accepted job on 4th Jan, now 10th Jan and even though I have emailed and phoned on numerous occasions ..... No answer. Now gone for deposit refund and changing courier. AVOID Response:customer was advised that collection within 10 days of booking and delivery within 10 days of collection? its quite clear that it has only been 6 days?! Not really sure this customer understood the terms of our quote? Only one email received and we have had no messages or phone calls as we would have replied. | |
| 2 individual front Car seats plus rear bench seat and backing | vickrik | Contract has been cancelled, the most unreliable courier I have ever come across, DO NOT return telephone calls, messages, and certainly do not honour their commitment. | |
| Large Format Inkjet Printer + stand (seperated) | tonymaclennan-1 | Tthis company has both failed to collect and failed to communicate. 7 days after booking they are yet to perform the contract. BEWARE everybody if you consider using them!!!!! BEWARE Response:Collection and delivery date arranged day after accepting quote. customer would not supply contact phone number for the collection point after requested several times. We cannot make arrangements without contact numbers. Then was told collection would not be able to take place at time we had suggested. But still with no contact number further collection time could not be arranged. Unfair feedback!!!!!!! | |
| collection of a corner sofa and deliver it to me | turymorris | I accepted this bid last week I have recieved an email however I I havechad no response to my reply and there contact number jyst rings have left messages on answerphone but still no correspondence !!!! So far I wouldnt recommend this company to anyone !!! Im just hoping they will contact me today as the sofa company need it moving asap !!!! If anyone else manages to get hold of them let me know !!! | |
| wooden coffee table | birgitunderwood | Try to contact this company twice by phone and left messages. Sent an email and no response. Very dissapointing. Response:completely unreasonable, confirmation email sent on day of acceptance (Monday), states he sent email, which we never received?! We were out in the van all day Tuesday, Email sent Wednesday morning, to which no reply, just a negative feedback. You used computer to list job so why you could not respond to emails i will never know?? If you wanted next day delivery there is an option to state this when listing...which you did not!!! Again VERY UNREASONABLE!!!!!!!!!! | |
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