24/7 courier services. We cover a big part of UK.
Lutton vans with tail lift, straps and blankets for each item guaranteed, dismantling and re-assembling upon request and extra charge.
Recent Feedback for arrows
| Rating | Description | Customer | Comments |
|---|---|---|---|
| cupboard doors | bking | 10 out of 10 Response:Your satisfaction is our top priority! Aaron | |
| Samsung PS59D6900DK, 59" 1080p Full HD 3D plasma smart TV, lines on screen | mkturay | EFFICIENT | |
| Small 2door sideboard | malcolm.sapsford68 | Excellent very helpful with collection and delivery of sideboard. 5* Would use again. | |
| 2 Bed Flat Move | c-o-malley | Would recommend this company as the driver and his coworker were incredibly hard working and fast. They didn't stop once, even though I offered them tea or coffee several times. They worked from 11:30 til 6:30 and only had a drink when I pressed a coke into their hands at 6pm out of concern for them.
They didn't speak much English which was a bit difficult but I have never seen such hard workers. They moved all of our home contents to our new home and so far, nothing seems to be broken or missing. They had to do two loads instead of one as the van was too small to fit everything but they didn't charge any extra fee. Response:The drivers actually are the face of our company :) We are a Team and your satisfaction is our top priority! Merry Christmas to you! | |
| shelves | smitty50 | very efficient and polite chaps, well packed/secured, arrived in perfect condition - excellent all round | |
| STUNNING ERCOL RENAISSANCE HIGH BACK ARMCHAIR | ellielewis88 | Good communication and flexible service | |
| Wooden Dining Table 8 Faux Leather Chairs | miketgillett | Very good kept in touch throughout the day on progress to our house Pleasant polite guys very good | |
| Toyota Supura Parts | ians | Good, efficient, friendly service. Thank you. | |
| Mercedes Vito Sliding Door Driver Side 2004 To 2011 | catweasle | The delivery guys were a bit grumpy but otherwise everything went swimmingly. Very happy with the service and would definitely recommend. | |
| 4 boxes weighing up to 13 kilos each and a dismantled desk | thesilentdawn | Shifted some household bits and bobs from Bristol down to London. Gave me plenty of notice that they'd be arriving early to pick up, turned up f a few days later as arranged at precisely the right time. Excellent service and an excellent price. Thank you. | |
| FLESHPOTS Nude lady casserole dish set Very rare Set | ben.cobb | Great service. Good communication. Professional and polite. Very reasonable rates. Highly recommended | |
| Max 3 trainer exercise machine | pamelasilkstone | Good communication..prompt safe delivery. Great service | |
| Antique Solid Pine Scrub Top Kitchen Table | heidi3.14159 | I was a bit nervous using this service but I had a great experience with this courier. Really good service and if I buy anything bit again I'd definitely use this courier again. They kept both me and the seller updated and their prices were very reasonable! | |
| HAG Capisco 8126 Chair Used good Condition BUSINESS OFFICE SEATING rrp £87 | roger_paul.milsom | Kept seller and me informed. Efficient service. Response:A good relationship starts with good communication :-) Will be happy to work with you in future again! Thanks. | |
| 282695252390 | dgoddard1234 | Excellent service.I had problems with seller not responding to.my e mails re collection time, courier service very patient and offered to liaise. This worked despite me having concerns seller wanted to withdraw sale. When courier dropped item off I asked a friend to be there as I was away. There was 10.00 extra in envelope which I forgot to take out and friend handed it over to courier. I contacted moon express and money was offered straight back. I was so impressed I told them to keep it. Communication faultless,I was kept updated re times. Would definitely use again and definitely recommended. | |
| Genuine BMW X5 F15 19” Staggered Alloy Wheels and tyres | kgachev | Great service thank you very much:))) Response:Looking forward to serve you again in the nearest future ;) | |
| Modern Multi Colour Designer Extending Dining Table - Alfrank | mariaallen660 | Very careful couriers protected not only my new furniture but my home too
Highly recommended A* Response:Will be glad to serve you again in the future, as many times as you need our services! Thanks! | |
| Carpet roll | hdhinsa | Great service, regular communication and delvered on time. Response:Your satisfaction is our top priority and we will be glad to serve you again in the future, as many times as you need our service. Cheers! | |
| Icandy Peach 3 Blossom Double | satpalthesaint | Brilliant service from start to finish. Everything from arranging the pickup to having the flexibility to choose how the item was stored for transport complete with great communication throughout.
I cannot recommend them enough and i certainly will be looking to use their services for similar moves in the future. Response:It was my pleasure to assist you and will be looking to serve you again in the nearest future. Many thanks for trusting us! Aaron | |
| Belling Classic 110E Range Cooker | l.horan | Excellent. very reasonably prices, great communication and quick delivery | |
| VINTAGE SIDEBOARD ROOM DIVIDER TEAK LIKE G PLAN DANISH INSPIRED MID CENTURY | gue400k | great communication and speedy service. recommended. | |
| Vintage Ferguson Stereomaster and two speakers | chipsandcustard | Good all round | |
| Car subframe | mototech | Great service, communication great, top notch. | |
| two seater leather sofa | a.hinchcliffe | Excellent. Polite, efficient, no problems at all. Would definitely use again. Thank you! | |
| Trampoline - Dismantled | tom-132 | Excellent communication. Fast delivery. Polite helpful & efficient driver. Highly recommended Response:It was my pleasure to assist you Thomas! Feel free to contact me as soon as you have another job to do ;) | |
| 2 boxes of household goods and 1 bookcase | davidhallgate | I wasn’t able to find a courier using your services. Please refund my £19 | |
| Super king Size Pine Bed | tonysuesmith | OK - communication lacking at times | |
| Pick up timber and deliver | robert1au | total waste of time i had to wait more than a day after leaving messages with no response then when finally got call they were surprised i had my delivery order done so i have wasted £13 on your site. Not happy | |
| Aga cooker | opal.costs | Absolutely horrendous experience. I completed all details as requested. Paid my deposit, moon express turned up to collect my item, were extremely rude then demanded a further £150 on top of quote. I’m still awaiting my refund and will be reporting them to trading standards Response:It was you who was rude and blaming and threatening, next time chat with the couriers before you accept any quotes, and provide all the details to void failure in collection having just the subject and find out that the weight is 1 tone. | |
| Wardrobe, draws,guinea pig cage,dishwasher | paddyswaggytail | I went with this company thinking they were called Arrows, which from doing a web search seemed to be a legitimate company able to provide a good service. However, when we paid we discovered we'd actually hired Moon Express, the only evidence of which when doing an online search was the email address we already had. When I queried this with the site I was told Arrows is the user name, personally I don't believe companies should be able to use names that aren't them, especially if there are companies out there with that name, its misleading. I will be fair that they were prompt in their responses and also allowed us to amend the booking, however this is about as good as the customer service got. And despite replying promptly I feel many of the messages were bordering on rude; they also wanted to charge extra for bringing an item downstairs and leaving it upstairs, despite being clear from the start it was a wardrobe (where do you think it is in the house?). When it came to collection they dropped one item (thankfully it was undamaged) and hit another against the van. We tried to provide covers but were told they didn't need them. The following day they were late, with no communication about when they would bother to turn up. We were also promised a receipt from the driver as of course they wanted paying in cash, but the drivers said they knew nothing about that. One of the items turned up with deep scratches, we complained straight away and was told to phone the office. The guy said he'd email me so I could send photos, he didn't. I ended up texting them to him - the driver agreed that it was damaged but the office were trying to argue with me. We weren't about to pay the full amount, but we couldn't get an answer from the office, it took over an hour, by which point the drivers were shouting at us because they wanted to leave. Eventually we were offered £20 compensation. I should have gone with my gut and found someone else, I recommend you go elsewhere too. | |
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