24/7 courier services. We cover a big part of UK.
Lutton vans with tail lift, straps and blankets for each item guaranteed, dismantling and re-assembling upon request and extra charge.
Recent Feedback for arrows
| Rating | Description | Customer | Comments |
|---|---|---|---|
| Sofa bed and armchair, 'Dunsmore' by Willow & Hall, pale blue, 2 1/2 years | johnno230 | Excellent service, very polite and their timing was impeccable. | |
| Wooden Planks - Ash | ian.monro69 | On time, polite, reasonable charge, perfect | |
| Tumble Drier | lashie | Great company, Great communication & Great all round service, I would defiantly recommend this company & wouldn’t hesitate to use them again if I needed too. | |
| 2 display units 1 long tv unit | ck2179 | Fantastic all round, kept us informed at all times with delivery times ect would definiatley recommended and use again 5***** thanks! | |
| 2 Boxes 1m/1m | sybil | Good communication and service | |
| Antique Lamps / posts By Coalbrookdale | angela.whittle | Fantastic service, great communication. 5***** | |
| King-size bed headboard | patriciaclark100 | Very very happy they helped the old people at the pickup point bring it out of the house they only had good things to say about them. I'm very happy they kept us informed at all stages I would recommend and use them again | |
| Brown leather wingback armchair | johnkavanagh78 | Hello This is the first time I have used this company but I will certainly recommend them to my friends and family. Great communication and the lads that delivered my item were very polite and professional. Many thanks John | |
| Rise & Recline Massage chair | zenema49 | BEING DISABLED I NEED ALL THE HELP I CAN GET, THIS COMPANY WENT OVER AND ABOVE THE NORMAL SERVICE BY SETTING UP MY FURNITURE ITEM. THEIR MANNERS WERE EXCELLANT , VERY RESPECTFUL TO ME. AND I WILL USE THEM AGAIN, | |
| Large chest of drawers | becca.lenevefoster | Perfect thank you | |
| Large Chest of Drawers | f.hennessy21 | Excellent service received. Would definitely use again for future collection/deliveries. Thank you very much. | |
| Mobility scooter 117kgs | jefft455 | Very good service from the team. | |
| Bedroom chests, curtains in black sacks, table lamps in boxes | faith.woolacott | Very good service at a competitive price. I would certainly use them again. | |
| Oak sideboard | abrams.eleanor | Really good service & communication throughout. Wouldn't hesitate to use again and happy to recommend | |
| pram | davishay | Excellent very pleased | |
| single mattress | fabianshaw93 | Really good guys, great communication and smooth transaction. | |
| New Natuzzi Sofa Set B858 Vicenza Editions BROWN LEATHER COUCH | dawnparkinson29 | Job well done, would have preferred to know a rough time sooner, but the delivery company did an excellent job. Pass on my thanks please | |
| 6' full freezer, T/lift reqd, door2door only reqd | austinmockridge | Genuinely faultless, great guys, on time, and exactly as offered and contracted. Thank you | |
| King size 3Xmattresses, 2Xwooden bed frames, all brand new in packaging | barbaravernon28 | Despite that they had some transport difficulties, they arrived on the day stated and took the goods and delivered them on the date promised. They sent me a photo of the delivery receipt too. The communication could have been better as I had to call a couple of times, e.g. to chase the details to enable me to pay the balance, but overall this worked well. | |
| A Molift (Like a sack barrow for moving people). | mikewithington | No problems whatsoever. Good co-operation on delivery times and excellent communication. | |
| timber sideboard - NO LEGS | gaymer | Product arrived at due time and was well protected.Polite Romanian delivery men. | |
| RECEPTION DESK - SALON OR OFFICE - ILLUMINATED PERSPEX PANELS IN FRONT | ellen-4 | Good speedy service | |
| BEAUTIFUL ANTIQUE VINTAGE VICTORIAN PINE DRESSER C1840 WITH LATER PLATE RAC | jeanettenortonuk | Everything went very smoothly. | |
| Wooden wardrobe single door | cmcgorman | Great courier. Great communication, immediate pick up and delivery. Very accommodating. | |
| IKEA Pax Corner Wardrobe Section Frame 73/73x 236cm Oak 002.227.51 NEW | emiliaczek | Would love to say thank you to this company for delivering our wardrobe. They’ve taken the initiative to organise the pick up themselves and were very communicative throughout the entire process. Everything went smoothly and as expected. Great service! Thank you, Emilia | |
| 2 boxes of household goods and 1 bookcase | davidhallgate | I wasn’t able to find a courier using your services. Please refund my £19 | |
| Super king Size Pine Bed | tonysuesmith | OK - communication lacking at times | |
| Pick up timber and deliver | robert1au | total waste of time i had to wait more than a day after leaving messages with no response then when finally got call they were surprised i had my delivery order done so i have wasted £13 on your site. Not happy | |
| Aga cooker | opal.costs | Absolutely horrendous experience. I completed all details as requested. Paid my deposit, moon express turned up to collect my item, were extremely rude then demanded a further £150 on top of quote. I’m still awaiting my refund and will be reporting them to trading standards Response:It was you who was rude and blaming and threatening, next time chat with the couriers before you accept any quotes, and provide all the details to void failure in collection having just the subject and find out that the weight is 1 tone. | |
| Wardrobe, draws,guinea pig cage,dishwasher | paddyswaggytail | I went with this company thinking they were called Arrows, which from doing a web search seemed to be a legitimate company able to provide a good service. However, when we paid we discovered we'd actually hired Moon Express, the only evidence of which when doing an online search was the email address we already had. When I queried this with the site I was told Arrows is the user name, personally I don't believe companies should be able to use names that aren't them, especially if there are companies out there with that name, its misleading. I will be fair that they were prompt in their responses and also allowed us to amend the booking, however this is about as good as the customer service got. And despite replying promptly I feel many of the messages were bordering on rude; they also wanted to charge extra for bringing an item downstairs and leaving it upstairs, despite being clear from the start it was a wardrobe (where do you think it is in the house?). When it came to collection they dropped one item (thankfully it was undamaged) and hit another against the van. We tried to provide covers but were told they didn't need them. The following day they were late, with no communication about when they would bother to turn up. We were also promised a receipt from the driver as of course they wanted paying in cash, but the drivers said they knew nothing about that. One of the items turned up with deep scratches, we complained straight away and was told to phone the office. The guy said he'd email me so I could send photos, he didn't. I ended up texting them to him - the driver agreed that it was damaged but the office were trying to argue with me. We weren't about to pay the full amount, but we couldn't get an answer from the office, it took over an hour, by which point the drivers were shouting at us because they wanted to leave. Eventually we were offered £20 compensation. I should have gone with my gut and found someone else, I recommend you go elsewhere too. | |
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