24/7 courier services. We cover a big part of UK.
Lutton vans with tail lift, straps and blankets for each item guaranteed, dismantling and re-assembling upon request and extra charge.
Recent Feedback for arrows
| Rating | Description | Customer | Comments |
|---|---|---|---|
| Large potted bird of paradise plant | rd786rd | Really took care and handle my delivery with respect. Notified me with texts when estimated time of arrival would be. Also placed my delivery exactly where i wanted it. So pleased with their commitment and respect to the handling of my item. Thank you so much once again. | |
| garden fence panels | leroyh | I was please with their services. They kept me informed and delivered the goods on time and placed safely in my property. Do recommend them. | |
| Kingsize Habitat Bed and Memory Foam Mattress Tatsuma Walnut 1 year old | zoekayjones | Great job, thank you very much. Good communication (apart from a lull immediately after booking when I didn’t know if it was all confirmed) and delivered when promised. I’m just sorry we were in the middle of our daughter’s 2nd birthday!! | |
| Gas log fire | jonhawkinsuk | Quick efficient. Kept contact and delivered on time. Thanks! | |
| Yellow wood Sideboard | philip.collard | EXCELLENT!! Asked for same day collection / drop-off, and could collection be as early afternoon as possible with a 2.30pm cut-off; my item was picked up at 12.20pm. Drop-off was a window of 4.00-7.00pm; my item arrived at 4.30pm. Communication excellent in all aspects. And guys even brought my item down from street level to a studio space at the bottom of the garden, which wasn't in the quote terms. Definitely use again. No hesitation recommending to others. Thank you!! | |
| Antique Victorian double wardrobe with Drawers | inez.britz | Excellent communication; exactly as planned, thank you. | |
| Large Brown Leather Sofa, Distressed Finish. Warrington | annaarnell | Very helpful before and during delivery. Highly recommend. | |
| G Plan Mistral 2 Seater grey fabric sofa | chriscastledine | Great service from careful team. Collection photos extremely useful. Good comms. | |
| Table | nicwilliams | Good communication in advance of pickup / delivery. Arrived on time. | |
| Raphael Corner Sofa - Corner ONLY in great condition. | foreveradevil | Excellent communication from start to finish and delivery on time agreed | |
| linker by Hague with stand | sarah-2006 | Thanks for the easy and efficient business. Would prefer not to have to pay in cash though. | |
| recliner arm chairs | sinatwal | These guys were amazing, fantastic communication, collected when they said they would and advised time of collection and delivery at every point. Reassuring friendly contact so that it felt safe and reliable. Absolutely no damage to my property and the items were covered and protected on both legs of the journey. I can't rate them highly enough. 10 Stars! I will be back. | |
| ORIGINAL SOLID OAK WOOD FIRE SURROUND FIREPLACE OVERMANTLE 1920’s - Excel | anthonyokeefe | All good, no problems. | |
| Sideboard 1.99 x 0.45 x 0.69 m | punchagirl | Good reliable job done - thank you | |
| Headboard | tanyacadd87 | Very good commnication. Excellent delivery. Very quick delivery also picked up and delivered the same day. Would 100 percent use again in the future for anything i needed to be done and defentley would recommend. Excellent price. Thankyou. | |
| AEG FSK73400P Integrated Slimline Dishwasher | madkat8578 | Excellent the guys was really friendly and helpful would definitely use these again and advise anyone to try them. I would use this site again. | |
| Victorian Style Multiyork 2 Seater Sofa, Settee. Turned legs with brass cas | crwootton | Excellent service. Very good communication from the transport provider and prompt collection and delivery within the stated time slots. | |
| Desk and chair | benhiron | Fantastic service, thank you! | |
| Stunning Large Solid Oak Extending Dining Refectory Table (no2) | juneedwards1 | We found them to be competitively priced and booking was straightforward. Delivery was later than originally scheduled but they kept us well advised. | |
| DIK GEURTS KALLE WOODBURNING STOVE - WEIGHT 139KG | smithtje | Great service - heavy item delivered in perfect condition. | |
| Upright jazz piano (small) | julie-226 | Very quick, very good | |
| Cane Conservatory Furniture Suite Set with Luxury Patterned Cushions | derek.monk | Very helpful. Kept me informed at all times | |
| 3 timber gates and hinges not attached | brooksie262000 | great. thanks | |
| 4alloy wheels and tyres | shaf1667 | Great Job friendly man, my alloy wheels arrived in perfect condition thank you. Will recommend to others | |
| Elm Ercol TV Table Stand Unit in Golden Dawn finish with one drawer | danda.spencer | Furniture item shipped safely. Good information and coordination from shipper. Price reasonable for the distance covered. | |
| 2 boxes of household goods and 1 bookcase | davidhallgate | I wasn’t able to find a courier using your services. Please refund my £19 | |
| Super king Size Pine Bed | tonysuesmith | OK - communication lacking at times | |
| Pick up timber and deliver | robert1au | total waste of time i had to wait more than a day after leaving messages with no response then when finally got call they were surprised i had my delivery order done so i have wasted £13 on your site. Not happy | |
| Aga cooker | opal.costs | Absolutely horrendous experience. I completed all details as requested. Paid my deposit, moon express turned up to collect my item, were extremely rude then demanded a further £150 on top of quote. I’m still awaiting my refund and will be reporting them to trading standards Response:It was you who was rude and blaming and threatening, next time chat with the couriers before you accept any quotes, and provide all the details to void failure in collection having just the subject and find out that the weight is 1 tone. | |
| Wardrobe, draws,guinea pig cage,dishwasher | paddyswaggytail | I went with this company thinking they were called Arrows, which from doing a web search seemed to be a legitimate company able to provide a good service. However, when we paid we discovered we'd actually hired Moon Express, the only evidence of which when doing an online search was the email address we already had. When I queried this with the site I was told Arrows is the user name, personally I don't believe companies should be able to use names that aren't them, especially if there are companies out there with that name, its misleading. I will be fair that they were prompt in their responses and also allowed us to amend the booking, however this is about as good as the customer service got. And despite replying promptly I feel many of the messages were bordering on rude; they also wanted to charge extra for bringing an item downstairs and leaving it upstairs, despite being clear from the start it was a wardrobe (where do you think it is in the house?). When it came to collection they dropped one item (thankfully it was undamaged) and hit another against the van. We tried to provide covers but were told they didn't need them. The following day they were late, with no communication about when they would bother to turn up. We were also promised a receipt from the driver as of course they wanted paying in cash, but the drivers said they knew nothing about that. One of the items turned up with deep scratches, we complained straight away and was told to phone the office. The guy said he'd email me so I could send photos, he didn't. I ended up texting them to him - the driver agreed that it was damaged but the office were trying to argue with me. We weren't about to pay the full amount, but we couldn't get an answer from the office, it took over an hour, by which point the drivers were shouting at us because they wanted to leave. Eventually we were offered £20 compensation. I should have gone with my gut and found someone else, I recommend you go elsewhere too. | |
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