24/7 courier services. We cover a big part of UK.
Lutton vans with tail lift, straps and blankets for each item guaranteed, dismantling and re-assembling upon request and extra charge.
Recent Feedback for arrows
| Rating | Description | Customer | Comments |
|---|---|---|---|
| an office chair | jonathan8savage | Provided very good service and were easy to deal with. | |
| 4 music shop display stands and music from them | jonnyf1970-1 | Very efficient service. Excellent communication throughout. | |
| kitchen dresser | giorio.mariaelisabet | Very good and fast delivery! | |
| Beautiful vintage Sideboard made by Strongbow Furniture | david.tilley5 | Efficient service.Thank you! | |
| door rear nsr complete blue 5door mazda 2 TS2 1.4d 2007-2012 de08xlm | thardy539 | Very happy with the service provided. I booked for a car door to be picked up from Sheffield and delivered to Southampton. Aaron kept me updated and delivered exactly on time. Really efficient and reliable and I would definitely use them again. | |
| Upright piano | dialemma4040 | Fast, efficient and polite service | |
| Showerlux Legacy Bifold Door 1000mm - Platinum Silver - 6221000100 | stewart-23 | Very professional service. Great communications. Very flexible. Friendly people. I would highly recommend. | |
| Pine Settle Bench /Pew | sbp | Very efficient. | |
| Dining room table | gemmalroddy | Great service. Collection and delivery arranged the same day. Would definitely use again. | |
| Sewing Machine | jgscontact | Moon Express provided a good service, they communicated well, picked up and delivered when they said they would , and kept me updated. I was please with the whole service and the price very reasonable. | |
| Petrol rotary mower | jason.summerhill | Very polite and punctual would recommend | |
| bathroom cupboards wash basin, toilet (bowl only) | bill.baxendale | Great Service, excellent communication throughout. Items were delivered on time in excellent condition. Quote was far and away the cheapest. Highly recommended would definitely use again. | |
| Bette Ocean White Metal Bath - (DAV) | saintmarysroad12345 | Very good | |
| antique safe fire proof working heavy safe Milners 212 Patent | wizardo | Prompt service | |
| Victorian Commode Chair (in oak with wicker panels and original china potty | jo-2031 | Kept us informed and delivered and collected on time. | |
| A3 / A4 Lexmark X925de Colour Laser MFP. All in one Printer, Hardly used | terry-49 | Good communication! Smooth collection and delivery. Very polite. Thank you again! | |
| A piece of granite approx 2500mm by 400mm by 30mm | paul-alysonwillis | Super service. Great communication and very friendly/helpful driver and assistant. Thank you | |
| Dexion Shelving Racking Workshop Storage Used shelves 3ft x 6 Inch £ 1.00 | richardjhill | Excellent service. A very reasonable price and collection and delivery completed within a short time. Communication was good and the provider respoded quickly to queries. | |
| Vintage Silver Cross Pram - folding | timhaughton0 | Good price, good communication by text, awkward item delivered in good condition. | |
| tempur cloud 25 Kingsize mattress Deluxe | stevedodds | Excellent job, Even though the collection address were not flexible with collection times, Moon Express sorted and completed the job very quick, kept me informed throughout the process, wouldn't hesitate to use again. Five stars from me ! | |
| Pickup a king size Mattress & some covers for it | pcfinesse | Service was extremely flexible | |
| chestefield sofa 3 seat | alexclarke68 | First class service. Efficient, courteous and went above and beyond to solve issues arising. | |
| old charm oak display cabinet | linda.baker13-1 | Good company keeps you informed of their movements, will use again | |
| Matress - small double | kamal9gb | Excellent communication from start to finish and delivery on time agreed | |
| 5 X 54L Glass Carboy Demijohns For Wine Making | blocky | These are efficient guys. Great communication and delivered on time. Recommended - Thanks for your help | |
| 2 boxes of household goods and 1 bookcase | davidhallgate | I wasn’t able to find a courier using your services. Please refund my £19 | |
| Super king Size Pine Bed | tonysuesmith | OK - communication lacking at times | |
| Pick up timber and deliver | robert1au | total waste of time i had to wait more than a day after leaving messages with no response then when finally got call they were surprised i had my delivery order done so i have wasted £13 on your site. Not happy | |
| Aga cooker | opal.costs | Absolutely horrendous experience. I completed all details as requested. Paid my deposit, moon express turned up to collect my item, were extremely rude then demanded a further £150 on top of quote. I’m still awaiting my refund and will be reporting them to trading standards Response:It was you who was rude and blaming and threatening, next time chat with the couriers before you accept any quotes, and provide all the details to void failure in collection having just the subject and find out that the weight is 1 tone. | |
| Wardrobe, draws,guinea pig cage,dishwasher | paddyswaggytail | I went with this company thinking they were called Arrows, which from doing a web search seemed to be a legitimate company able to provide a good service. However, when we paid we discovered we'd actually hired Moon Express, the only evidence of which when doing an online search was the email address we already had. When I queried this with the site I was told Arrows is the user name, personally I don't believe companies should be able to use names that aren't them, especially if there are companies out there with that name, its misleading. I will be fair that they were prompt in their responses and also allowed us to amend the booking, however this is about as good as the customer service got. And despite replying promptly I feel many of the messages were bordering on rude; they also wanted to charge extra for bringing an item downstairs and leaving it upstairs, despite being clear from the start it was a wardrobe (where do you think it is in the house?). When it came to collection they dropped one item (thankfully it was undamaged) and hit another against the van. We tried to provide covers but were told they didn't need them. The following day they were late, with no communication about when they would bother to turn up. We were also promised a receipt from the driver as of course they wanted paying in cash, but the drivers said they knew nothing about that. One of the items turned up with deep scratches, we complained straight away and was told to phone the office. The guy said he'd email me so I could send photos, he didn't. I ended up texting them to him - the driver agreed that it was damaged but the office were trying to argue with me. We weren't about to pay the full amount, but we couldn't get an answer from the office, it took over an hour, by which point the drivers were shouting at us because they wanted to leave. Eventually we were offered £20 compensation. I should have gone with my gut and found someone else, I recommend you go elsewhere too. | |
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