Delivery, Removals and Recovery country wide!
Recent Feedback for p_n_dmate
Rating | Description | Customer | Comments |
---|---|---|---|
white marble fire sorrund and harth and electric fire | paul.fitzpatrick-6 | Well priced and job well done | |
Sofa | julie.gupta-1 | This company were very good- excellent communication throughout via both e-mail to arrange delivery times and then through a phone call when the delivery time needed to be changed. My delivery was a day late due to heavy traffic in London, but arrived in perfect condition. I would highly recommend Tom Scott both for service and price Response:It was a pleasure to work with you as well! | |
Sofa | kate-stevens | Good cheap price and reliable | |
Vintage distressed German industrial metal display cabinet, midcentury | matsols | Great guys, quick and easy | |
Alloy wheels off Porsche cayenne refurbished gloss black 22inch pcd 5 x 130 | tony-5 | very good service | |
Indian Ocean Rattan Garden Furniture | michael.nagle | Generally a positive, no frills experience at a competitive price. Would be much better if they improved general communications to keep the people involved in the collection and delivery more informed. | |
pine display unit | sottyb | satistied | |
Rattan conservatory furniture | ceri.lewis2-1 | Pretty good communication. Although they did try and collect item before day given to me, but did appologise for mix up. Then gave notice of new collection date on morning of collection, after promising to give 2 days notice. Item was delivered next day. | |
side board, coffee table, small cabinet | ladygemini91-1 | Great price and really good communication. Both parties are completely satisfied and would recommend using this provider. I will definately use again. Thank you Response:We'll be pleased to work with you again! | |
Viking Saratoga Mountain Bike Tandem | john-465650 | Good comms. Prompt delivery. No problems at all Response:Thank you . Looking forward to working with you again! | |
2 folding A2 drawing boards | adamcaller | Tom did not read my delivery request properly and so was unable to help once we started to try to work out the details. | |
Large Antique Mirror | juniniho | 2nd time used them after giving them the benefit of doubt second time around but still poor at communicating with pick up and with me with lots of excuses why couldn't deliver when agreed.This time damaged item so 2 strikes and out for me. | |
Sofa | charlottejanecollins | After many weeks and 4 or 5 failed collections (all allocated collections have involved taking time of work to meet the schelded collection) i have given up with this company. They didnt even have the courtesy to inform me that the collection was cancelled on some occasions. Ive never had such terrible service from a company before and such a complete lack of respect for their customers. Im still stuck with the sofa and the need to find another tranport option. Terrible terrible terrible!!! | |
Shelf Unit wooden plate rack (wall Hung) Pine | inkagalauska | After 15 days promises cancelled delivery with this company. They kept promising delivery day by day but never happened. I was sending emails couple times a week and they just promised next delivery date. Last email was that they have technical difficulties and delivery date will be maybe next week. Then I had enough. Everybody can have technical problems but they never contacted me with apology or explanation they just allowed me to wait. I constantly had to chase them. | |
internal french doors | willtennis | AVOID AVOID AVOID!!!
The worst customer care I have ever experienced. Took them 3 weeks to deliver when they promised 1. You can't ring them and they don't respond to email. They changed the delivery slot so many times and eventually delivered in the middle of the night!
I thought I would never receive the item at one stage and even threatened to contact the police. Do not use this service. Response:Once again we would like to apologize for the delayed delivery, however when we tried to collect your items , the one that we were booked for, your vendor advised that he broke one of the doors , therefore you cancelled the order. Than rehired us to transport another doors and please note that you knew our terms no conditions than it may take from 5 to 15 WORKING days to complete the order. In regards to the delayed delivery yesterday , we informed you that our driver is stuck in London , nevertheless you wanted your delivery so badly that we decided to deliver your doors , no matter how late it is! | |
3 seater sofa | paulalwarren | Dear Tom i am a little disappointed as the item has not been collected or delivered - apparently there was a breakdown with the van - I still don't know when it will be collected or a day or time to deliver. Please let me know the exact day and time Kind regards Paula Warren job 223042, 3 seater sofa | |
Folding corona wooden style bar unit. Very rare piece of furniture | hayleysheath2003 | Could not make the collection and delivery in the stated time frame. This has resulted in me paying double the price for short notice delivery. Incredibly frustrated and upset by this and would definitely not recommend if you require your items on time. | |
Baby 3pc Nursery Set Cot, Chest Of Draws And Wardrobe With Faux Ostrich Lea | joejordan | Where to begin??
Firstly the driver who collected my furniture turned up with a full van when he should have known how much furniture he was collecting and it would never fit in his van. He also didn't speak any English.he eventually unloaded the van and repacked it balancing my new wardrobe on a wheel arch! The van was filthy. The items arrived to me an hour late and damaged and very dirty.
This company never answers the phone so don't attempt to ring them.they strangely reply to email but avoid phone contact.
This is a cheap service so if you are in no rush for the goods and you don't care about them being damaged then this is for you.
If you do care spend some more money with a reputable company who protect your items and who's drivers speak English! Response:Thank you for your prompt feedback! As far as we know we informed you about the situation atthe collection point , you cancelled the order while we were there , nevertheless your vendor decided that there is enough space and put everything in our van as they wanted to get rid of the items! Also we agreed for you to pay only half price due to the inconvenience that we might caused you! Regarding our driver, we'll take that as a discrimination! | |
belling format cooker | gilleldridge | Although when booking you are given a telephone number don't bother wasting your time trying to phone. One ring and then a constant engaged tone. It doesn't matter day or night when you phone you will NOT get a reply. The only way to converse is via email. The service is slow I had to wait 11 days before the item was collected and yet you have to pay the deposit straight away otherwise you get no further with the booking. The van the men arrived in I honestly thought I had undesirables turning up on my driveway I thought if this van makes it it will be a miracle (yes it did make) the item was dropped off on the Monday after leaving my house on the Saturday. I know the saying you get what you pay for so bear this in mind when booking this firm!!! | |
Beautiful Quality Large Roche Bobois Designer Leather Sofa and Two Arm Chai | rosgrint | Still waiting for my delivery.Never again!!!! | |