Delivery, Removals and Recovery country wide!
Recent Feedback for flyingson777
| Rating | Description | Customer | Comments |
|---|---|---|---|
| Bow fronted Chest of drawers | ockenden953 | Despite some misunderstanding on both sides, the complicated collection and delivery were executed very well and I would certainly use Andrew Atkinson again. | |
| Cast Iron garden furniture (table, 4 chairs & 3 seater bench) | pdg7954 | Pleasant & helpful & no hassle. Would defiantly use again. Thank you | |
| Titchmarsh & Goodwin Coffee Table | jackijones21 | Helpful and care taken | |
| 2 seater sofa | emma-long1 | Completely stress free
Excellent communication Response:It was a pleasure to work with you. Looking forward to future business with you. | |
| Large Double Fabric Sofa Bed | jonesnadine | Fantastic guys...trustworthy and v helpful. Would recommend and use again. | |
| Vintage Oak Table and Chairs Shabby Chic Farmhouse Style | laura_mc1985 | This courier got in touch to organise the pick up and delivery, turned up on time, let me know days before hand when he had to change the delivery time. No extra charges. Very happy, thank you! | |
| iCandy Strawberry Travel System | amydean | Great service. | |
| 2.5m headboard | mjaspden | Excellent service | |
| Maharani John Lewis desk | bdparrot | The service was great and my unit arrived in good condition, I would use this transport company again. | |
| Package of round timber poles | britishlogcabins | Efficient, honest. Good job. | |
| Pair Of Cream Leather Armchairs | chigley1 | Great service, competitive quote. Good, clear communication and hassle free service. Would highly recommend. | |
| Sofa Large 2 Seater In Chenille Fabric | georgeelliot | Absolutely fabulous service from start to finish . Communication was excellent and service of the same standard . Would definitely use your services again . thank you so much | |
| Cooks Ercol oak extendable dining table 6 chairs | johnmparkinson | Service was excellent from start to finish.
Communication was clear and frequent by both email and phone. I was kept up-to-date on the day of delivery. The estimated pick-up and delivery times were correct and maintained. Polite and helpful and a great price for the service. Fantastic - would definitely use this company again. Response:Thank you very much. We'll be pleased to work with you again. Amazing customer! | |
| Bespoke Gold Fabric Sofa | vwebbon | It is nearly 2 weeks on and still the sofa has not been collected or delivered - their van has broken down. However, communication has been good via email hence i am willing to leave a neutral feedback at this stage. If you need things in a hurry though - maybe best to look at some other options. | |
| Oak Dresser Display Cabinet - Brand New - Amazing | whrook-1 | Poor service. Broke my customers furniture. Failed to deliver several times. All kinds of excuses. Finally got partial refund for the damage, but generally terrible customer service. | |
| Small wooden barrel drinks cabinet | d.g-aston | Totally undependable. Was supposed to collect today (Saturday, 21st June) job secured with full payment 5 days prior. Delivery date - sometime in the future, no date given. Absolutely terrible service, excuse given subcontractors van broken down!! | |
| vintage pram | shaynawoo | poor communication, took a long time to complete job, was blatantly lied to on the phone, would never recommend, the two delivery men actually stood on someone else's parcel marked 'fragile' when lifting my pram out of the van, both men smoked in the van i still havent fully got the stench out of my pram, certainly wouldnt recommend or use again. Response:The drivers you are refering to were fired and no longer work for us. | |
| a patio door set | ralphedwinwilliams | I paid for this service a month ago and they have continually failed to collect the patio doors.
I want my money back!
VERY bad company.
Response:Your seller was on holiday for 2 weeks and then didn't answer the phone for another one. You gave us 4 different phone numbers and never answered any of them. We've had plenty of communication with your voicemail but none with you. Then when we turned up to collect it turned out that the dimensions you provided us with were wrong. Completely time-wasting. And if you want your money back you should write us an email or call us to cancel the order and your money will be refunded. We'll be expecting and email or a phone call. Regards. | |
| Painted Shabby Chic Vintage Oak Sideboard- Laura Ashley Paint | cmbro1 | Sideboard arrived damaged. Courier masquerading as andrew atkinson but is in fact an eastern European gentleman with very poor english. Response:You're clearly mistaking one of the drivers for the manager. Besides, it's obvious that you're overreacting. Anyways, we're sorry for any inconvenience we might have caused you. | |
| leather armchair | miriamd | Would not recommend this courier to anyone. 11 days now since I accepted bid to have item delivered to London and have just received confirmation that I will not have it until next week. Over 2 weeks after I requested delivery. No apology or phone call just emails. Terrible service. Response:Sorry for the inconvenience. | |
| Upcycled Blue Distressed Shabby Chic Chest of Drawers | thomas-co-originals | As a new business it was important that we gave the best service on our first ever sale, and unfortunately this transport provider managed to tarnish our reputation before we had even properly begun. It took a week to pick up the item (after cancelling previous scheduled pick ups with no warning), then it took almost two weeks for them to deliver to the customer, cancelling various delivery dates with no valid explanation and without notifying us or the customer. It was difficult to communicate with the company, and email responses were vague. At one point both myself and my customer were afraid that the item would never be delivered at all. Finally once the item was delivered the delivery men told the customer that they had not paid for the item (which they clearly knew she had) and tried to take the item back from her. This is just unacceptable on so many levels. I'm definitely not happy with the service provided, and I think it goes without saying that I would not use this company again. | |
| Table | davidy4219 | TERRIBLE TERRIBLE SERVICE! - DO NOT EVER USE. WONT EVEN LET ME SPEAK TO THE MANAGER. THEY HAVE HIDDEN FEES WHICH COST ME MORE THAN £30 - SO THE QUOTE YOU GET ON THE WEBSITE DOES NOT MATCH WHAT YOU ACTUALLY PAY! Response:We apologise for this misunderstanding. There are extra fees only for lifting through floors and packing service. This information has been included into our account. | |
| three seater leather sofa bed | dianad | The deliverers appeared unable to move the sofa bed at either end without suggestions from the seller and my son this end. The seller informed me that the 2 men trying to get the sofa out of her house just kept shouting at each other in a foreign language. There was fresh blood on the cream leather suggesting that someone had cut themselves in the process and bled in the sofa. The sofa was damaged on the bottom on both sides as a result of the delivery. Communication was poor from the firm. I was not informed when the firm would deliver, and when I tried to phone 3 times the phone number went unanswered. I have written to the company with my complaints and have not even had an acknowledgement of the email. Very disappointed.. | |
| Corner Sofa | gavstar88 | Complete idiot.
Told him that our sofa NEEDED to be collected on Saturday 11th Jan, they said this would be fine until one day before when they try and schedule it for the monday or tuesday.
Avoid at all costs as this guy has just cost me money due to his own incompetence. Response:Dear customer, we dont know who you spoke with, but all our office staff are females, so you either have a mistake or lie for some reason. On our records for this order we have a note that your collection point declined our time slot for Saturday. If you believe we do one job per day at a time you specify, you are terribly wrong. | |